Frequently Asked Questions

FAQ's

We are here for you! Inquiries about an existing order? We would love to hear your ideas, product suggestions, concerns -- anything!

Contact us using our online form or call us at (413) 781-6311 Monday - Friday 8a-6p Eastern Time.


 

How do I place an order?
How do I remove an item in my shopping cart?

Can I change the quantity of an item in my shopping cart?
What if I don't want to order online?

Can I return or exchange your products?
What happens after I place my order?
Can I cancel an order that has already been submitted?
What if an item is out of stock?

How do I order wholesale?
What is your wholesale minimum order?
Are there benefits to being a wholesale customer?

When will I receive my order?

Do you ship internationally?
What are your shipping policies?
How do you calculate your shipping costs?
How do you calculate tax?

What are your payment options?
Can I order without a credit card?
Is this site secure for credit cards?



 

How do I place an order online?
You can shop 2 ways: by browsing our product catalog or by using our keyword search. When you find the item you are looking for click on it. You may then view more details and  after choosing your quantity, simply add the item to your shopping cart. If you would like to order different items, click "continue shopping" and repeat the steps above. When you are satisfied with your order, click "check out" and follow the prompts to complete your order.

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How do I remove an item in my shopping cart?
Click on your shopping cart to view the items you have added. To delete an item from your cart, click the trash can next to the items you wish to delete.

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Can I change the quantity of an item in my shopping cart?
To update your quantity, click the up and down arrows to reflect your new quantity and then click the refresh arrow to apply your changes.

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What if I don't want to order online?
You may order by fax or mail:

Fax Orders: Order 24 hours a day by fax: 1-413-734-9666. Please fill out our Order form completely, including your phone number. Print and fax.

Mail Orders: Please fill out our Order form completely. Be sure to include your phone number. If paying by personal check, please allow 2 extra weeks for processing.
Mailing Address:
Party World and other things...
P.O. Box 1070
380 Union Street
West Springfield, MA  01090-1070

Order Form Instructions.
To get our printed Order Form:
1. Click Here to view/download a printable Order Form.(Requires Adobe Reader X or later - get it here for free)
2. Set to 'Actual Size' on the toolbar, then print the page.
3. Complete the Order From and Fax or Mail it to us

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Can I return or exchange your products?
Yes. You may return any non-perishable item to Party World and other things within 30 days of the purchase. For online orders simply fill out the back of the packing slip you received with your order. Attach the pre-addressed label to your return package and drop it in the mail. If you are exchanging an item fill out the back of the packing slip with the item you want exchanged. We will ship to you the new merchandise upon receipt of your return. Exchanges will be processed within 24 hours of receipt in our warehouse. Delivery charges are nonrefundable.


**Guarantee at Party World and other things...**
If you are not completely satisfied with your purchase, simply return any item*, any time, for any reason (or for no reason), and receive an immediate refund or exchange. *Shipping charges are nonrefundable. Food products cannot be returned or exchanged.

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What happens after I place my order?
Your order will be shipped within 24 hours. You will receive an e-mail confirming you online order. If you have questions regarding your order you should contact us as soon as possible.


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Can I cancel an order that has already been submitted?
If you would like to make a change to your order, please contact our friendly Customer Service representatives at (413)781-6311, and they'll be happy to assist you. To prevent receiving duplicate shipments, please do not resubmit your order using the online shopping cart.

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What if an item is out of stock?
If an item is temporarily out of stock, we will notify you by e-mail. You will not be charged for an item until it is shipped. We will not substitute an item without contacting you first.

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How do I order wholesale?
If you would like to order our products at wholesale discounts, please provide us with a photocopy of your Federal Tax ID number or resale certificate and fax it along with our Order Form.
Fax: (413) 781-6311
Mail: Party World and other things...
P.O. Box 1070
380 Union Street
West Springfield, MA  01090-1070

If you have further questions we look forward to helping you! Please Contact Us.
Upon receiving this information we will set your account up. We will notify you via e-mail when you are ready to start ordering as a wholesale customer.

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What is your wholesale minimum order?
We have a minimum order of $300 and you will receive a 20% discount off the total order (not including shipping costs).

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Are there benefits to being a wholesale customer?
Yes! Our wholesale customer can also advertise their business for FREE on our site. When placing your order tell us you would like to advertise on our site in the comments box. You will then be notified via e-mail regarding your request.

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When will I receive my order?
In-stock items are shipped within 24 hours. Most of these orders will arrive within 2-4 business days. Should faster delivery be needed, please call us during store hours at:  1-413-781-6311 to place your order and ask about our Express Delivery options.

Store hours are Monday through Friday 8:00 A.M. to 6:00 P.M. Eastern Time.

We will estimate shipping and delivery dates for you, based on the availability of your items and the shipping options you choose. Shipping date estimates will appear in the order form. Once you've placed your order, you will be able to see both shipping and delivery date estimates in the order confirmation e-mail and in the relevant order summary in Your Account.

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Do you ship internationally?
Yes. Please fill out our order form completely, including your telephone number and mail, telephone, or fax us your order:

Telephone: 001-413- 781-6311

Fax: 001-413- 734-9666

Online: Type your order information in our contact form. Contact us.

Mail:
Party World and other things...
P.O. Box 1070
380 Union Street
West Springfield, MA  01090-1070

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What are your shipping policies?
In-stock items are shipped within 24 hours. Most of these orders will arrive within 2-4 business days. Should faster delivery be needed, please call us during store hours at:  1-413-781-6311 to place your order and ask about our Express Delivery options.

Store hours are Monday through Friday 8:00 A.M. to 6:00 P.M. Eastern Time.

If an item is temporarily out of stock, we will notify you by e-mail. You will not be charged for an item until it leaves our warehouse. If you are shipping to more than one address, please calculate shipping charges for each address.

Special orders may require 4-6 weeks delivery. For backordered items we will notify you as soon as possible. Most items will be shipped UPS Ground and will arrive within 2-5 days. (Continental United States). For rush shipping, please add $15.00.

How do you calculate your shipping costs?
Our shipping rates are based on product weight. If you choose to group items into as few shipments as possible, you will be charged for one regular per-shipment fee.
If you choose to ship items as soon as they become available, we'll charge you per-shipment fees for each shipment.

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How do you calculate tax?
Tax will be applied based upon the billing address of the order.

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What are your payment options?
We accept Visa, Master Card and American Express. Please choose the credit card you wish to use for your purchase.

Can I order without a credit card?
Yes. You may print and fill out our Order Form and mail or fax it to Party World and other things along with a check. (Please allow 2 extra weeks for processing).
Fax
: (413) 781-6311
Mail: Party World and other things...
P.O. Box 1070
380 Union Street
West Springfield, MA  01090-1070

Is this site secure for credit cards?
Yes. Party World and other things utilizes proven safe, state-of-the-art secure socket layer (SSL) encryption and authentication technology. Your credit card number and personal privacy remain secure when registering and ordering online.

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If you still have a question please add it using the form below!

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