POLICIES

PAYMENT METHODS

We accept Visa, Mastercard, or American Express.

PRIVACY POLICY

Mansfield Paper Company recognizes the obligation to its customers, community and online visitors to adhere to the highest standards of decency, fairness, and integrity in all its operations. Likewise, we are dedicated to protecting your privacy on the Internet. All personal data such as name, address, phone number, email, and credit card information provided is solely used for our marketing efforts only. This personal data is not released to anyone else nor is it sold to any third parties.

DO WE USE "COOKIES?"

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

ORDER PROCESSING POLICY

Your order will be processed within 1 business day. Business days are Monday-Friday. All orders received before 12:00 noon EST are processed the same business day. All orders received after 12:00 noon EST are processed the following business day. Some orders may take longer than one day to process, given both internal and external factors. If you are concerned about your order arriving by a certain date, please contact us.

SHIPPING POLICY

We currently ship only to the contiguous 48 United States only. Some items we ship may be over-sized, or require additional shipping cost. If this is the case with your order you will be contacted with the adjusted shipping cost via email prior to shipping.
All shipments outside of our local New England delivery area will be delivered via UPS or FedEx. We are unable to ship to P.O. Boxes.
In rare cases, UPS/Fedex may lose or damage a package. Please see our Return Policy below for instructions on how to proceed in these situations.

CANCELLATION PROCESS

You may cancel your order only prior to its being shipped. For this reason, to cancel an order please contact customer service as soon after you process your order as possible by calling 800-225-4641. After your order ships, it can only be cancelled by following our return procedures.

RETURN POLICY

Customer satisfaction is our goal. If you receive an item that does not meet your expectations, we will readily exchange it or issue a refund. Our return process is simple and there are no restocking fees. All returns must be approved by a Mansfield Paper Company customer service representative.

If you are a local customer that receives delivery via Mansfield Paper Company delivery truck, then call us at 800-225-4641 to process a pick-up.

If you receive delivery via UPS or FedEx, the following instructions apply:

Use the menu link at the bottom of this page to request a Return Merchandise Authorization.

Upon approval, you will be emailed a return label and additional instructions on how to proceed with returning the product(s). Failure to contact us and to use our return label may result in additional processing fees and a delay in processing your credit or exchange.

  • Damaged Merchandise: If merchandise is delivered with visible damage to the outer packaging or inner contents, do not send the merchandise back with the driver as a "Refused Delivery". Do not discard the damaged merchandise in case an inspection is necessary. Immediately fill out a Return Merchandise Authorization and please specify whether or not you desire replacement merchandise to be shipped.
  • Incorrect Merchandise ("mispicked"): If we accidentally ship you the wrong merchandise, do not send the merchandise back with the driver as a "Refused Delivery". Immediately fill out a Return Merchandise Authorization and please specify whether or not you desire replacement merchandise to be shipped.
  • Changed Mind / Ordered Wrong Item: We offer a 30-day window for returning merchandise that is in re-saleable condition. Within this time frame, fill out a Return Merchandise Authorization.

Partial Case / Case Contents Partially Missing: If a case is delivered with some of the product inside missing, do not send the merchandise back with the driver as a "Refused Delivery". Call us immediately at 800-225-4641 to receive credit for the missing portion. We will not accept returns of partial cases


All shipping charges, including return shipments, are the responsibility of the customer and are non-refundable (except in cases of damaged or mispicked merchandise). All items must be returned in original packaging.

Non Returnable Items:     Special Order Items, Custom Printed Merchandise, Used Merchandise, Partial Cases

Failure to follow the procedures above, including having your return authorized by a customer service representative, will result in additional processing fees decreasing your refund amount.

WHY AM I BEING TAXED?

Mansfield Paper Company has a presence in the following states and must therefore charge sales tax on all items including freight or other handling charges. FL (6%), PA (6%), MA (6.25%), ME (5%), VT (7%), NY (8.875%), CT (6.35%), RI (7%), NJ (7%).

DISCLAIMER

All information on this site is subject to typographical errors or changes without notice. We are not responsible if such changes/errors affect the pricing and availability of products listed on this site. While the information provided is believed to be accurate, it may include errors or inaccuracies. We suggest calling to verify information if accuracy must be guaranteed.

© 2020 Mansfield Paper Company, Inc. All rights reserved.